Description

A Customer Care Account Manager : Wanted !

We are seeking a full-time Customer Care Account Manager passionate about driving the development, performance, and maintenance of customer care activities for a global software company. This position will work with our existing customers, and internal teams.

**We're hoping to hire a bi-lingual or tri-lingual Account Manager with proficiency in English/German or English/Italian, etc.   This is a home-office and hybrid role for someone anyone based anywhere in Europe (UK) - perhaps Ireland, England, Germany, Spain, Italy, etc.

 What missions ?

The Account Manager manages the entire installed base within the territory (UK/MEA, Asia-Pacific). She/he must monitor all accounts, identify potential opportunities and risks, and act accordingly. She/he applies continuous communication to successfully lead the customer base. She/he is the intermediary between the Software Company, sales, technical support departments and the customer.

Who are you ?

  • Experienced in enterprise software sales and customer care to all levels (incl. executive level)
  • Proven ability to maximize sales through a value-driven customer service approach
  • Great listener, contract negotiator, and sales oriented coupled with good organizational, presentation, and financial skills
  • Knowledge of new market developments and trends
  • Hyper-collaborative internal partner working to build strong relationships and personal credibility across the organization
  • Must be flexible to adapt quickly to changing priorities
  • Capable of building long term relations and adapting target account sales philosophy
  • BBA/ BA / BSc in Business or related field / MBA would be preferred
  • English, German language will be perfect, some Italian would be a bonus

What we offer you ?

Our client is one of the Top 10 largest software groups in the world and is specialised in acquiring and nurturing industry specific software companies. It provides unrivalled, long-term career growth opportunities that will enable you to develop your skills and experience. Your colleagues work on every continent and you will travel to meet them in conferences, summits and seminars. You will learn best practices and share your knowledge in a culture of good humour.

  • A working day that will stimulate your intellect.
  • A competitive compensation, commensurate with your skills and experience.
  • A great deal of autonomy to plan your time and workday.

Keywords:  Software Sales, Software Account Executive, Software Account Manager, CX, Customer Experience, Customer Care.

Apply Now - so we can speak more about this great opportunity !

 

Published
05/23/2024
Location
Dublin, Ireland
Job Type
Salary
$100,000
Experience level
  • Manager
Workplace Type
  • Onsite
Employment Type
  • Full-Time
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