Description
ASAP Talent Services, a VMG company, is a leading executive search and management consulting firm specializing in ERP solutions. With over 20 years of experience, our team excels in SAP, Cybersecurity, IT projects, talent acquisition, and contract staffing. We've successfully placed hundreds of experts with top companies worldwide, delivering reliable and skilled talent to meet our clients' needs.
Opportunity Profile: This role can be C2C or a W2 FTE hire. Client is flexible. Best for West Coast or Mountain Time Zone candidates as client/travel will be in this region and time zone.
**SAP CX Analyst - Service Cloud V2 - UTILITY industry is a MUST!**
- Analyze client business processes and requirements to develop tailored SAP Service
Cloud v2 solutions - Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure
they align with client needs. - Collaborate with cross-functional teams, including technical developers and business
analysts, to integrate SAP Service Cloud v2 with other systems. - Provide expert guidance on utilities industry best practices and regulatory compliance
within the SAP Service Cloud v2 environment. - Conduct training sessions and workshops for end-users to ensure successful adoption
of the implemented solutions. - Manage project timelines, deliverables, and stakeholder expectations throughout the
implementation lifecycle. - Troubleshoot and resolve complex issues that arise during the deployment and post-go-
live phases - Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure
they align with client need - Collaborate with cross-functional teams, including technical developers and business
analysts, to integrate SAP Service Cloud v2 with other systems. - SAP Service Cloud v1/v2 implementation experience in Utilities industry (SAP IS-Utility)
- Ability to write functional specs, configure the system and problem solve.
- Strong understanding of utility business processes, including meter-to-cash, customer
service, and billing (SD, CRM, Billing). - Proven track record of successful SAP Service Cloud project delivery in a consulting
environment. - Excellent communication, presentation, and stakeholder management skills
SAP Service Cloud certification is highly desirable
