Description
ASAP Talent Services, a VMG company, is a premier executive search and management consulting firm, with a sharp focus on ERP solutions. Our team specializes in identifying top-tier talent for SAP, Cybersecurity, and IT projects, offering unmatched expertise in contract staffing and talent acquisition. For over 20 years, we've successfully placed executive-level professionals with the world's leading companies, helping our clients achieve their strategic goals.
Our global client has Headquarters in the Boston, MA area and we're seeking a talented Associate Director - with strengths in SAP Business Process focused in Order-to-Cash (SD/OTC). The role is ideal for a Sr. Manager with 10+ years in SD, Shipping, Billing, Pricing, Logistics and deep Order-to-Cash business process expertise in both ECC and S/4 HANA.
Summary
The Associate Director, IT SAP Order To Cash (OTC) will play a key leadership role in shaping and advancing the IT strategies supporting the Customer Service and Billing functions. This role focuses on optimizing sales order processing through to invoicing and reports directly to the Director of IT, Technical Operations. The successful candidate will collaborate with business partners to develop a comprehensive solutions strategy, including a technology roadmap and resource planning, to ensure alignment with corporate business objectives.
The Associate Director will identify and implement technology initiatives that promote business growth and operational efficiency, while also overseeing the enhancement and adoption of existing tools and systems. A significant aspect of the role involves leading a team to grow the use of SAP S/4Hana ERP system, FIORI applications and subsequent boundary applications from Customer Master, Order entry through invoicing and billing.
This position will also drive strategic IT projects, with a particular emphasis on increasing the adoption of SAP S/4Hana 2022 private cloud edition and FIORI applications. The Associate Director should bring expertise in managing enterprise systems, establishing governance frameworks, conducting RFPs, negotiating contracts, and selecting vendors to ensure alignment with organizational needs and industry best practices.
Key Responsibilities/Essential Functions
- Collaborate closely with IT, Senior, and Executive Leadership Teams to align Customer Service and Order Processing Solutions with corporate strategic goals.
- Cultivate strong relationships with business partners to enhance satisfaction with IT services and provide proactive support.
- Maintain and update the Customer Service IT Roadmaps for Order Management, Master Data, Billing and Administration and Enhanced Analytics.
- Evaluate technology solutions to recommend strategies that optimize time, increase efficiency, and reduce costs.
- Lead the implementation of key technologies and ensure continuous operational support of Order to Cash systems.
- Drive the adoption of strategic IT initiatives, including the SAP S4 Hana cloud solution, to maximize business value.
- Participate actively in all phases of the systems development life cycle and project management across a matrix organization.
- Manage, mentor, and develop IT staff by setting clear expectations, providing training, and conducting performance reviews.
- Serve as a thought leader, offering guidance to Project Managers, Business Analysts, and Technology Leaders while staying current with relevant technical platforms.
- Oversee the RFP process, including vendor management, requirements gathering, and contract negotiations.
- Engage professionally with a diverse range of stakeholders, including executives, managers, and subject matter experts.
- Administer the annual IT budget, plan for future financial needs, and ensure cost-effective operations.
- Manage vendor relationships, monitor their performance, and ensure service delivery meets contractual standards.
- Coordinate engagement with Gartner to ensure the company receives the full range of value-added services.
- Promote a culture of safety by adhering to safety rules, using protective equipment appropriately, and taking initiative to correct safety and environmental hazards.
- Exemplify core values of accountability, quality, customer service, efficiency, collaboration, and safety in all activities..
Basic Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, with 7+ years of progressive experience in analytical roles of increasing responsibility, or equivalent experience.
- Preferred expertise in SAP S/4Hana Order To Cash module, FIORI apps and eCommerce solutions
- Proven ability to lead and develop teams, with a focus on talent management and people development.
- Excellent written and verbal communication skills, including the ability to deliver engaging presentations.
- A creative thinker who is proactive, resourceful, and able to challenge the status quo with innovative solutions.
- Strong collaboration skills, with the ability to effectively work across multiple functional teams in a dynamic environment.
- Experience with SAP S/4Hana Cloud 2022 (or higher) and strong knowledge of FIORI capabilities, Computer System Validation, and IT Change Controls is an asset.
- Preferred background in the life sciences industry.
- Demonstrated analytical, troubleshooting, and problem-solving abilities, with a keen eye for identifying gaps and opportunities for improvement.
Other Requirements
- Non-routine overnight travel based on business need.
